At Kaizon Digital Services, we strive to provide exceptional digital services to our valued customers. We understand that situations may arise where a refund is necessary. This policy outlines our guidelines regarding refunds for our digital services.

1. Eligibility for Refund

• Service Criteria: Refunds are considered for services that do not meet the specifications or expectations outlined during the purchase.
• Time Frame: Requests for a refund must be made within 14 days of the service activation or purchase date, as specified in the terms of the service agreement.

2. Valid Reasons for Refund

Refunds may be granted under the following circumstances:

• Service Non-Delivery: If the service is not delivered within the agreed-upon timeframe.
• Service Defects: In the event of critical defects or malfunctions that significantly affect the functionality of the service.
• Service Dissatisfaction: If the service provided substantially differs from the specifications mentioned at the time of purchase.

3. Refund Procedure

To request a refund, customers must follow these steps:

• Contact Support: Reach out to our customer support team at [support@Kaizon.net/+44 7883320407] and provide details of the issue.
• Documentation: Any relevant documentation or evidence supporting the claim must be provided.
• Resolution: Our team will assess the request and provide a resolution within 3 business days.

4. Refund Resolution

Upon approval, refunds will be processed as follows:

• Payment Method: Refunds will be issued using the original payment method unless otherwise agreed upon.
• Time Frame: Refunds may take 2 weeks to reflect, depending on the payment processor and financial institution.

5. Non-Refundable Services

Certain services may be exempt from refunds under the following conditions:

• Customized Services: Services tailored or customized according to specific client requirements.
• Service Utilization: If the service has been substantially utilized or completed before the refund request.

6. Policy Amendments

Kaizon Digital Services reserves the right to amend, modify, or update this refund policy at any time. Customers will be notified of any changes through our website or direct communication channels.

Contact Information

For any questions or concerns regarding this refund policy, please reach out to our customer support team at : info@kaizon.net/+44 7883320407.